What to Know Before your Stay

Thank you for choosing to stay with us!

This digital guide has everything you need for a smooth, comfortable, and enjoyable stay: access information, WiFi details, instructions, amenities, local recommendations, and 24/7 support.

Quick Links

Everything you need during your stay, one tap away!

Navigate easily through the most important sections of your guide.

Check-In

Settle into your Caribbean getaway with ease. Your apartment is prepared & waiting for you. Below you’ll find everything you need to check in smoothly, including access instructions, luggage options and parking details.

🕓 Check-In Time 🕓

1) Check-In Time is at 4:00PM. Early Check in is not guaranteed, due to our cleaning schedule.

2) If you arrive early, feel free to leave your luggage in the lobby's storage room. Just ask the reception for safe keeping of your luggage.

Parking is not included with your reservation. However, there are several convenient options available nearby where you can safely park your vehicle.

Is Parking Included?

Nearby Parking options:

Caribe Hilton Parking

• Just a short walk from Condado Lagoon Villas

• Indoor parking

• Daily Rates starting at $30

Normandie Parking

• Walking distance to the Villas (5mins)

• Outdoor parking located near the Historic Normandie Building

• Budget-Friendly Rates

• Across from the Condado Lagoon Area

• Easy access to the Villas with a scenic walkway & Indoor Parking

• Daily Rates staring at $20

Paseo Caribe Parking

• Near Escambrón beach & Bateria del Escambrón Historic Site

• Outdoor parking with easy access to the beach

• Daily Rates

Escambrón Beach Parking

1) Enter your access code:

• Input the 4-digit code provided to your check-in instructions.

2) Turn the knob/lever:

• Once you enter the correct code, the lock will automatically unlock and the light will turn green.

• Turn the knob or lever to open the door.

How to Unlock the Door 🔑

- Simply close the door. The Lock is an auto-locking system, which means the door automatically locks within 5 seconds after closing.

• Always ensure the door is fully closed so the latch engages properly.

- If the door doesn't lock, please make sure the lever is horizontal position.

How to Lock the Door 🔒

Your apartment includes high-speed WiFi so you can work, stream, and stay in touch with ease. Find your network name and password below:

Wifi Information

Stay Connected During Your Stay!

📶 Wifi (SSID): Realtyworks

🔑 Password: CLV-Enjoy!

Click the link below to access our troubleshooting page with quick fixes and solutions.

Having issues connecting?

📍 Local Recommendations📍

Relax at Condado & Escambrón Beach

Condado Beach offers golden sands and a lively atmosphere, while Escambrón Beach, a short walk away, is great for swimming and snorkeling with calmer waters.

Savor Local Flavors

San Juan is a food lover’s paradise! Don’t forget to try mofongo and a refreshing piña colada (which was invented here)!

Rent a bike or simply take a leisurely walk along the scenic Condado Lagoon. The area is vibrant, perfect for sunset strolls, and you might spot manatees near the water!

Walk or Bike Along the Condado Lagoon

Travel back in time through colorful cobblestone streets! Visit Castillo San Felipe del Morro and Castillo San Cristóbal, two iconic Spanish forts. Wander through shops, art galleries, and enjoy a coffee at a charming plaza.

Explore Old San Juan

Enjoy Nightlife & Live Music

Condado and nearby Santurce are known for their lively nightlife. Enjoy cocktails by the beach, dance to live salsa music, or explore rooftop bars with stunning views.

Avenida Ashford and Calle Loíza are nearby shopping hubs where you’ll find everything from luxury brands to local artisan boutiques.

Shop Local

Unlock Puerto Rico's Charms!

Rent a bike or simply take a leisurely walk along the scenic Condado Lagoon. The area is vibrant, perfect for sunset strolls, and you might spot manatees near the water!

Walk or Bike Along the Condado Lagoon

We've handpicked our favorite beaches, restaurants, hiking trails, and must-see attractions across the island and put them all in one easy-to-use map just for you.

Whether you’re staying in San Juan, Culebra, Fajardo, or Caguas, your next adventure is just a click away!

⏰ Check-Out Time ⏰

1) Check-Out Time is at 11:00 AM.

2)Late check-out is not available, but you may store luggage in the lobby if needed.

Important Contacts

Co-Host:

• Cristian Rivera:

  • WhatsApp: (787) 409-6590

Whether you need help with check-in, emergency, or local recommendations, just reach out to the following contacts:

Concierge:

• Front Desk: (787) 936-7914

Medical or Safety Emergencies:

• Police Department: (787) 751-2233

• Fire Department: (787) 722-1120

• Emergencies: 911